Benefits of online telephone directories and call forwarding services

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Communication plays a vital role in the operations of any business today. Business enterprises have to be in constant contact either with their clients or suppliers. However, it is not always possible for them to answer all calls at all times. As a result, most of them resort to outsourcing call directory and call forwarding services. These services help them forward essential calls to designated numbers. This is important to the business in many different ways, some of which include:

Benefits of call forwarding services


One of the most important benefits of call forwarding Woman with headset is that it makes key personnel available. Ideally, a customer calling an employee’s cell phone is assured of getting them even when they are not in the office. In case one the most proffered employee is not available, an online call directory gives you more than one option to contact. The ability to get an employee’s serves to ensure customer concerns are addressed in time.


At times, employees are forced to move from one place to another. Unfortunately, it is not always possible to have them move with the business’s phone number but their own. Thanks to online call forwarding services, employees no longer have to worry whenever they are away from the office. This makes it easier for employees to travel either locally or internationally.

Increased presence

Outsourcing call forwarding services give the business a chance to expand its presence by having multiple numbers forwarded to the same location. Contact Helpline allow clients to call a unique number, which in turn forwards their calls to the business switchboard. For a fact, most customers prefer this over placing long distance calls, which often to cost a lot more. Call forwarding services give an impression of a business that is present and technologically up-to-date.

To avoid voicemails

calls usVoicemail messages do not sound good for a business a setup. Online call forwarding is highly preferred over having callers forced into some voicemail. Moreover, most customers would not welcome the idea of leaving important messages on voicemail. This is especially true for private and confidential communications. With call forwarding services, customers will always have a reliable person attending to them.

The other good thing about calls made via online call forwarding service providers is that they tend to relatively cheap for the customers. Some numbers might also be free depending on the package you subscribe to. Ideally, online telephone directory services are aimed at communication and service delivery in business.